Big MMO Game Network Limited respects the data protection rights of its users and complies with all applicable data protection laws and regulations. By way of this privacy policy, we inform the public of the nature, scope, and purposes of the personal data we collect, use, and process as well as of the rights to which users are entitled.
Please read our privacy policy carefully to get a clear understanding of the way we handle your personal data on our website.

1. General Provisions

  1. The primary purpose and legitimate interest of processing your personal data is to perform our obligations under the End User License Agreement (“EULA”) and applicable law as well as to provide you access to the online games and other features of our website.
  2. In this Privacy Policy, we use the definitions of the terms contained in the General Data Protection Regulation (GDPR) and the EULA. In the event that you feel uncertain about the exact meaning of some of the terms or provisions envisaged in this Privacy Policy, you may contact us by e-mail or via the support service (see Section 9).

2. Information We May Collect

  1. Note that your provision of data in a volume allowing us to uniquely and unambiguously identify you is not a requirement for visiting our websites, registering and managing an account, and operating our games. However, we may collect the certain information you provide in the course of your registration, visiting our websites, or using of our services. The scope and nature of this information is described below.
  2. When you create an account, we may collect and process the following data:
    1. • if you sign up by filling out the registration form, we collect your e-mail address;
    2. • if you sign up via third parties’ services, for example: via Facebook, Twitter or Google, we record the identification number of your account in the respective service along with the e-mail address associated with the account.
  3. When you contact our support service, we may collect and process information and data you provide over the course of handling your tickets.
  4. When you log into your account or operate our online games, we may collect and process the following data:
    1. • technical information (your IP address, the web browser, the web pages you visit, the type of device you use);
    2. • the history of your third party service account’s binding and unbinding to your account on our website(social network identification numbers, the binding and/or unbinding time);
    3. • your history of authorizations (time of authorization, the duration of your visits);
    4. • limited financial information (digital content purchasing history);
    5. • information relating to game characters, in-game items, in-game transactions, as well as activity, posts, playtime, and messages in game chats;
    6. • cookies (see Section 3 for further details).
  5. We do not collect, store, and process your debit and credit card details. All payments in relation to the services are processed through independent payment service providers which comply with applicable rules and regulations established by competent authorities and payment systems.
  6. We do not collect, store, and process any specific categories of personal data, such as data regarding your racial or ethnic origin, political views, religion, philosophical beliefs, trade unions membership, genetic data, biometric data, nor data pertaining to your health, sex life, or sexual orientation.

3. Cookies

  1. Cookies refer to electronic information that may be stored on user's device and enables the website to remember the user’s actions and preferences over a period of time.
  2. Our websites may employ cookies for identification of the user’s hardware and software, including your browser, to customize your preferences, and to keep records of your actions on the website. We use the following categories of cookies:
    1. • Authorization cookies, which allow you to log in and use your account;
    2. • Notification cookies, which allow the website to display notices and messages to you;
    3. • Analytical cookies, which may also include web beacons and pixel tags. We may also use third party website analytics tools (for example, Google Analytics) that employ cookies to collect certain information that cannot be used for personal identification purposes, concerning your use of our websites, e.g. website address links, page views, and browser types.
  3. Enabling cookies is not strictly required to enable the primary functions of our website, but it will provide you with a better browsing experience. You may control, delete, or disable cookies by changing your browser settings at any time. However, disabling cookies may impair some of the website’s and services’ functionality.
  4. Cookies are not used to identify you personally and the data collected on your browsing behavior on our website is kept under fully secure conditions. Cookies are not used for any purpose other than those described herein.

4. How We Use and Share Information

  1. We may use the information that we collect from you in order to fulfil our obligations according to the End Users License Agreement (“EULA”) you accepted as well as to provide licenses to digital content to you under the terms and conditions of the EULA. The EULA and freely given, express, informed, and unambiguous opt-in consent to this Privacy Policy in the registration form on our website constitute the due and valid legal basis for the processing of your personal data for the following purposes:
    1. • To provide access to the account, online games, licenses, and digital content available on our websites;
    2. • To personalize your experience and to allow us to deliver the type of content and offers to you in which you are most interested. We may send information about our games, websites, updates, events, and contests to your e-mail address, unless you opt out of the subscription during registration or at a later time;
    3. • To develop, improve upon, and modify our websites and online games;
    4. • To handle your orders and requests, including requests for technical support;
    5. • To detect, investigate, and prevent illegal activities or conduct that may violate the EULA or Game Rules.
  2. We do not sell, trade, or otherwise transfer your personal data to third parties. However, such information may be provided to third parties in the following exceptional cases:
    1. • If you request or place orders for licenses to digital content that are not free of charge, we may share your account data with the relevant payment service providers to the extent required to carry out your requests or orders;
    2. • When required according to applicable law or court orders, governmental bodies, and law enforcement agencies and to the extent we are required to share and process such information;
    3. • In the event that you request technical support, we may delegate your request to an authorized third party support service and share the information necessary to handle your request with the technical support service provider, provided that the technical support service provider undertakes to keep any and all information directly received from us and that you provided confidential and secure.
    4. • For enforcement of the EULA with respect to the game available through the website, to protect our rights and legitimate interests, or to protect the rights and legitimate interests of other users and third parties to the extent necessary for these purposes;
  3. We may use third parties’ services such as hosting providers as well as lessors of server equipment and devices to process your personal data as long as these third parties undertake to keep this information confidential and secure.

5. Access, Correction, and Profile Updating

  1. You have the right to obtain a confirmation from us as to whether or not your personal data are being processed. In the event that we process your personal data, you may access such data as well as the following information:
    1. • the purposes of the processing;
    2. • the categories of personal data concerned;
    3. • the recipients or categories of recipients to whom your personal data have been or will be disclosed, in particular recipients in third countries or international organisations;
    4. • the envisaged period for which the personal data will be stored, or the criteria used to determine that period;
    5. • the existence of the right to request rectification or erasure of your personal data or restriction of the processing of your personal data from us or to object to such processing;
    6. • the right to lodge a complaint with a supervisory authority;
    7. • where the personal data are not collected from you, any available information as to their source;
    8. • the existence of automated decision-making, including profiling, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for you.
  2. You have the right to correct, rectify, and update inaccurate or incomplete personal data. However, in some cases, in order to prevent unauthorized access to your account we may request confirmation of the accuracy of the updated data.

6. Retention and Deletion

  1. We store and process your account data leading up until termination of the contractual relations between you and Big MMO Game Network Limited under the terms and conditions of the EULA. You reserve the right to delete your account at any time by termination of the contract with Big MMO Game Network Limited as envisaged in the EULA.
  2. We may retain the data collected before the termination date of your contractual relations with Big MMO Game Network Limited for an additional period of six months following the termination date to be able to respond to the enquiries of financial institutions that processed your transactions, to detect and investigate violations of the EULA, and to enforce remedies available to us under applicable law.

7. Children's Privacy

We do not specifically market our websites, games, and services to persons under the age of eighteen years old. We do not and will not knowingly collect and process personal data from any person under the age of 18 without parental consent. Parents who are concerned about the transfer of personal data from their children may contact us by e-mail or via the support service (see Section 9).

8. Amendments to the Policy

  1. We reserve the right to introduce amendments to this Policy at any time at our own discretion for various reasons, including, without limitation, to reflect changes in applicable law and implement amendments to our website, games, and services. The latest version of this Privacy Policy will always be available on the website.
  2. In the case that significant amendments are made, which may limit your rights or impose additional obligations under this Privacy Policy, we will send you a prior notice via e-mail (if you provided us your e-mail address) and publish a new version of this Privacy Policy on the website at least ten days before its effective date.

9. Contact Information

  1. “We”, in this Privacy Policy, refers to
  3. Address: Troizinos 4A, P.C. 3048, Limassol, Cyprus
  4. Business Registration Number: HE 275770
  5. E-mail:

In the event that you have any questions regarding this Privacy Policy, you may contact us by e-mail or via the support service. In addition, you reserve the right to lodge a complaint to a supervisory authority.

Date: January 15, 2019